🧩 Frequently Asked Questions (FAQs)

1. What is ODIS and what do you offer?

ODIS (Offboard Diagnostic Information System) is the official software used by Volkswagen Group (VW, Audi, Skoda, SEAT, etc.) for diagnostics, programming, and ECU updates. At OdisDiag.com, we offer fully activated ODIS Service and ODIS Engineering software with lifetime access, alongside support and installation help.

2. Is your software fully activated and does it require a license?

Yes, all our products are fully activated. No license or subscription is needed. You pay once and get lifetime activation with no hidden fees.

3. How do I receive the software after purchase?

Once you complete your payment, you will receive an instant email with a secure download link. You can start the installation immediately.

4. Do you provide technical support after purchase?

Absolutely. Our technical team is available 24/7 via email or live chat to assist you with installation or troubleshooting.

5. Can I install the software on multiple devices?

Yes, the software comes with an activation included, and you can install it on more than one computer if needed.

6. What if the product doesn’t work on my system?

We offer a 50-day refund guarantee. If the software is incompatible or doesn’t function as expected, we’ll work to resolve it or refund your payment.

7. Is your software compatible with VAS5054A or PassThru devices?

Yes. We clearly mention compatibility on each product page. Most of our ODIS versions support VAS5054A, VAS6154, and PassThru interfaces.

8. Can I use your software for professional garage work?

Absolutely. Our solutions are designed for both enthusiasts and professional technicians. You get full diagnostic and programming capabilities just like dealership-level tools.

9. How can I contact your support team?

You can reach us by email at 📩 odisdiag1@gmail.com, through the Contact Us page, or using the chat feature on our website.